LG Uplus said Tuesday that it plans to enhance its artificial intelligence agent service, ixi O, in collaboration with Google.

Under their partnership, LG Uplus said it would integrate Google's AI model, Gemini, into ixi O to refine call context analysis, enabling more precise conversation summaries and context-aware action recommendations.

Leveraging Google Cloud's Vertex AI, LG Uplus also aims to introduce a new feature that allows users to search for relevant objects, situations and locations directly related to call content.

Vertex AI is a platform designed to help enterprises train and deploy AI models and develop AI applications utilizing large language models.

To enhance search capabilities, the telecom carrier is actively considering the implementation of the Grounding with Google Search feature within ixi O.

According to LG Uplus, this functionality will enable AI models to access real-time information, delivering more accurate and relevant responses.

Beyond these enhancements, LG Uplus plans to leverage Google's generative AI, including multimodal AI, to develop a variety of AI-driven services for ixi O.

Additionally, the company is exploring opportunities for ixi O’s expansion into global markets.

The two companies will also collaborate on LG Uplus’ AI transformation strategy, examining the potential integration of Google AI across home services, digital channels and workplace solutions.

"We will continue collaborating with leading global companies to shape the AI ecosystem and establish our presence in the global market,” said LG Uplus CEO Hong Bum-shik.

By Jie Ye-eun (yeeun@heraldcorp.com)